delivery

artficial.xyz ships all over the world via DHL Express. artficial.xyz cannot be accountable for  carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to artficial.xyz's control.
Once shipped, arrival time of packages may vary from country to country.
Delivery for shipments addressed to Italy take approximately 1-2 working days (excluding the Italian Islands which may take 2-3 working days).
Delivery for shipments addressed to European Union take approximately 2-3 working days.

Delivery for shipments addressed to the Rest of the world take approximately 4-5 working days.

SHIPPING COSTS

Shipping costs for each specific geographic area are calculated at checkout and listed below.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the order to be refunded.
artficial.xyz offers DDP (Delivery Duties Paid) shipping to a few selected countries. This means taxes, custom fees and import fees for European Union Countries, New Europe, Switzerland, Japan, South Korea, Hong Kong, China, Singapore, Canada, Australia, United Arab Emirates and the United States are included.
Shipments to countries not listed below will be shipped DDU (Delivery Duties Unpaid) which means they may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by Artficial.



ITALY

The prices shown on artficial.xyz when shipping to Italy include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs per item: €15.


EUROPEAN UNION COUNTRIES

The prices shown on artficial.xyz when shipping to European Union Countries include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs per item: €25.

Countries included: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Monaco, Portugal, San Marino, Spain, Sweden, The Netherlands, United Kingdom.


SWITZERLAND

The prices shown on artficial.xyz when shipping to Switzerland include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs per item: € 35


JAPAN

Prices shown on artficial.xyz for Japan are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs per item: €35.


HONG KONG

Prices shown on artficial.xyz for Hong Kong are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs per item: €35.


SOUTH KOREA

Prices shown on artficial.xyz for South Korea are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs per item: €35.


CHINA

Prices shown on artficial.xyz for China are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs per item: €35.


MACAO

Prices shown on artficial.xyz for Macao are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs per item: €35.


SINGAPORE

Prices shown on artficial.xyz for Singapore are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs per item: €35.


CANADA

Prices shown on artficial.xyz for Canada are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs per item: €35.


AUSTRALIA

Prices shown on artficial.xyz for Australia are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs per item: €35.


UNITED ARAB EMIRATES

Prices shown on artficial.xyz for United Arab Emirates are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs per item: €35.


PHILIPPINES

Prices shown on artficial.xyz for Philippines are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs per item: €35.


MALAYSIA

Prices shown on artficial.xyz for Malaysia are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs per item: €35.


TAIWAN

Prices shown on artficial.xyz for Taiwan are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs per item: €35.


THAILAND

Prices shown on artficial.xyz for Thailand are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs per item: €35.


UNITED STATES OF AMERICA

The prices shown on artficial.xyz when shipping to United States include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs per item: €35.

To receive an import, the US Government's customs agency requires a Social Security Number (SSN) or a Non US Citizen Number - Customs Border Protection assigned number (CBP). The process to obtain a CBP assigned import number takes about 10 business days.


NEW EUROPE

Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by Artficial.

Shipping costs per item: €35.

Countries included: Albania, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia


REST OF THE WORLD

Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by Artficial.

Shipping costs per item: €40.


RUSSIAN FEDERATION

Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by Artficial.

Shipping costs per item: €35.



SHIPMENT TRACKING

When the order will be tendered to the courier, customers receive an email from Artficial providing the tracking number (AWB) related to the order.
To monitor the status of your order, customers may visit DHL official website http://www.dhl.com/en.html and insert the given AWB number in the specific area “Track Your Shipment”.


SHIPMENT INSURANCE

From the moment of dispatch the package is fully insured with DHL against damage, theft and loss. Once the package has been signed for by the customer the responsibility shifts to the customer and the insurance is void. We urge customers to not accept packages that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team at [email protected] for support. We do not offer returns based on these accusations once the package has been signed for.


DELIVERY

At delivery time, customers are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.
artficial.xyz carefully seals parcels with a customized adhesive tape with the logo of store.palmangels.com.
In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body.
If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local DHL office and promptly contact store.palmangels.com at the e-mail address [email protected]
If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently store.palmangels.com will not accept any related claim.


FAILED DELIVERY

By placing an order, customers establish a commercial relationship with artficial.xyz and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender artficial.xyz in Italy at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.





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