In accordance with article. 5 D. Decree of 22 May 1999. 185, the customer (if he can be defined a "consumer" within the meaning of Article 1 letter b) of Legislative Decree No 22 May 1999. 185) has the right to rescind the contract and to return the ordered goods without any penalty and without specifying the reason within the term of 10 (ten) working days from the definition of the order ( the order is defined when the payment has been received) or from the receipt of the Products. However, if your Clone's configuration has been sent for production, due to the personalized feature of our Product, your order becomes non-refundable and can not be canceled. The consumer can not exercise the right of withdrawal for the supply of goods produced to order, "Based on a personal choice or clearly personalized" (art. 55 Legislative Decree 09/06/2005 n. 206). For more information contact our Customer Service.
In case of error inherent to the product or if the product is faulty when you received it and you believe you are entitled to a replacement in accordance with the warranty set in the Terms and Conditions, such warranty claim can be made only within 10 (ten) days from the receipt, providing to return the product unopened, in its original state and packaging with the accompanying documents. The product must not have been used, or have suffered even the minimal damage and it must be in a state of perfect cleanliness. Do not return the product unless we require you to do so. We will confirm whether you are entitled to a replacement or refund. Transportation costs in respect of a faulty product will be borne by us.
Once the return is authorized, the customer can return the product to the following address: 01 Srls, Viale Francesco Scaduto, 10B. 90144 Palermo – PA – Italy. Cash on delivery is not accepted. Once received the products (and verified their integrity), Artficial will refund the customer the paid amount within a maximum of 30days. For this reason, the customer should communicate to Artficial their bank details.