For any reason, customers can return the order, entirely or partially. artficial.xyz accepts refund within 14 days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
In order to start the refund process the customers can contact the Artficial customer care team via email at [email protected], stating the order number and reason for return.
The customer will then receive an email with a return authorization number (RAN) that is needed to fill out the return tag which must be sent back with the item/s in question.
Please follow the instructions given by the customer care team while sending your return back to Artficial avoiding any discrepancy.
Item/s that will not match Artficial’ return policy will not be taken into consideration and sent back to the customer at his own cost.
In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement.
TERMS AND CONDITIONS OF RETURN
The returned items must be sent back in their original packaging together with all the materials received with the item/s and should have a copy of the invoice inside.
The item/s must be unharmed, not displayed, dirty or altered.
The Artficial packaging must not be used as the external parcel for the shipment.
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Authorized returns must be shipped using the carrier suggested by artficial.xyz in the email providing the return instructions.
All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact [email protected]
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.
Authorized returns must be shipped using the carrier suggested by artficial.xyz in the email providing the return instructions. artficial.xyz reserves the right not to accept returns if customer tenders the box to a different carrier and in case the delivery of the parcel entails extra costs for artficial.xyz or involves the collection to one of the carrier’s branches.
artficial.xyz reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of artficial.xyz. In these cases, artficial.xyz can return the box to the sender at the original shipping address. In case artficial.xyz accepts returns that were not authorized or not in compliance, artficial.xyz can withhold the 10% of the value of the returned item from the refund.